Your always-on concierge for amazing guest experiences.
Pocket Concierge keeps your recommendations, local knowledge, and hotel services within easy reach throughout every guest’s stay.
Schedule a conversation
The opportunity
Make every moment count.
You want your guests’ experiences to be memorable for all the right reasons. That’s why you offer concierge services to guide them to the destinations and activities they’ll love.
But once they're out and about, guests can't ask you to help them when they decide to change plans. If you want them to have the kinds of experiences that will keep them coming back, maintaining that connection—even when they're exploring the island—is important.
#1
Staff service is the highest-scoring factor in hotel guest satisfaction, in every segment from economy to luxury. Guests place a premium on the knowledge and guidance of your staff.
J.D. Power, 2023 North America Hotel Guest Satisfaction Index
61%
That's the percentage of consumers who will spend more for a personalized experience, yet only 23% of hotel guests report their recent stay felt highly personalized.
Medallia research, February 2024, based on a survey of 1,749 hotel guests
~11%
A property that raises its review score by one point on a five-point scale can support room rates roughly 11% higher while holding the same occupancy.
Cornell University Center for Hospitality Research, Chris AndersonPocket Concierge
Give your guests their own concierge, available anytime and anywhere.
Pocket Concierge is a mobile app that provides a private-label concierge experience for your guests, whether they're in their rooms or across the island. Everything they need to know is instantly accessible so that they can focus on the fun, not the logistics.
Your curated recommendations, front and center.
You curate the eating, shopping, and activities for your guests, personalized to reflect your branding and point of view.
Important guest information, one click away.
Check-in details, restaurant hours, Wi-Fi, parking, amenities, and more are available 24/7.
Countless options for every guest.
Guests can find more than 500 island destinations via intuitive filters or a built-in AI concierge.
Your team, accessible everywhere.
Your logo sits on every screen. One tap opens it, and guests can call, email, or visit your website from anywhere in the app.
Why Pocket Concierge?
Help your guests make more of every day.
Pocket Concierge extends your hospitality across the island without overburdening the front desk.
Guests experience your hospitality wherever they go.
Become a trusted part of their experience anywhere on the island.
Your team increases customer care and efficiency.
Provide premium anytime, anywhere customer service without adding staff.
Your brand travels with them.
Convey your brand and your approach to hospitality throughout their stay.
Keep your property front of mind.
Stay connected after checkout with seasonal news, special experiences, and reasons to return.
See it in action
Extend your hospitality across the island.
Open the sample app to see Pocket Concierge in action (best viewed on a mobile phone, but it also works on desktop).
Schedule a conversation to explore what Pocket Concierge could empower you to do for your guests and your property.
617.877.4594 | islandanalyticsmv@gmail.com | www.island-analytics.com Pocket Concierge is built and maintained by Island Analytics.